Frequently Asked Questions
Everything you need to know about shopping with CharismoUSA
How long does shipping take within the USA?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your order sooner.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
Are the products on CharismoUSA authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or manufacturers.
Do you offer international shipping?
Currently, we primarily serve the United States, but we are working on expanding our shipping capabilities to international destinations soon.